Information for visitors with reduced mobility
Wheelchair Access
Please pre-book a wheelchair timeslot following the link below. All wheelchair timeslots must be accompanied with an attraction ticket. If you are unable to book at wheelchair timeslot and tickets at the same time, please visit at the time of your wheelchair timeslot.
- We admit 1 wheelchair user per hour, at each quarter past the hour.
- We currently do not have wheelchairs available for hire.
- Wheelchairs must not be over the width of 27 inches wide and must be able to navigate tight angles and uneven flooring.
- Unfortunately we are unable to admit mobility scooters.
On arriving at Shrek’s Adventure please speak to a member of the team at the entrance and they will assist in your entry into the attraction. The entrance is step free and on ground level. Access to the first floor is via a lift.
The majority of the tour is on level pathways however the floor of the Magic Bus Depot and the Rickety Bridge have an incline and some floor surfaces are uneven.
There is a clearly marked space for wheelchairs in each performance area to ensure wheelchair users have an uninterrupted view.
On the Magic Bus, there is priority seating at the back of the bus. Wheelchair users can get a seat at the back left of the bus, please speak to the staff members if you need assistance.
Wheelchair size weight and quantity
Wheelchairs must not be over the width of 27 inches wide and must be able to navigate tight angles and uneven flooring. Unfortunately we are unable to admit mobility scooters.
To ensure the safety of our guests we are only able to admit one wheelchair user per hour due to fire evacuation procedures.
Mobility and Medical requirement
Here at Shrek’s Adventure every effort is made to ensure all guests are able to experience as much of the adventure as possible. However there will be occasions where guests with medical requirements will need to make a decision about whether sections of the tour are appropriate for them. Equally, it is important to note that we are a walk-through attraction and there are only a few opportunities to sit down throughout.
Assistance dogs
Assistance dogs are welcome at Shrek’s Adventure. However, due to Health and Safety regulations they are not permitted on the ride. A member of your party must be with the dog at all times. Please note there are loud noises, mist and lighting effects and smells that may be confusing for assistance animals.
